Overview

FreeScout emerges as a robust and lightweight alternative to commercial help desk solutions like Zendesk and Help Scout, crafted with a focus on privacy and control. Built on the Laravel framework, this open-source platform provides a no-cost solution for managing customer support and shared inboxes without the restrictions associated with proprietary software. The project is developed entirely from scratch, ensuring that users enjoy a unique, non-copyrighted experience tailored for modern support needs.

What truly sets FreeScout apart is its commitment to customization and user empowerment. With its rich feature set and user-friendly interface, it caters to small businesses and larger organizations alike, allowing teams to handle customer inquiries efficiently while maintaining ownership over their data.

Features

Unlimited Users and Tickets: Enjoy no restrictions on the number of users, tickets, or mailboxes, facilitating scalable customer support.
Mobile-Friendly Design: The platform is fully responsive, ensuring seamless access and usability on any device, including mobile apps.
Multilingual Support: Offering multiple languages, FreeScout can cater to diverse customer bases worldwide, enhancing communication.
Seamless Email Integration: Effortlessly manage customer communications with easy integration of your existing email systems.
Robust Security: Built with a strong emphasis on security, ensuring that sensitive customer data is well protected.
Real-Time Collaboration Tools: Features like collision detection and internal notes help agents work together effectively on shared conversations.
Automated Updates: Automatic refreshing of the conversation list means users can stay updated without needing to reload the page.
Custom Notification Settings: Users can configure notifications tailored to their preferences, enhancing productivity and responsiveness.

These features combine to create a comprehensive help desk solution that addresses various needs while maintaining flexibility and control.

Freescout Help Desk

Freescout