Helpy

Overview

Helpy is an innovative helpdesk platform crafted with Ruby on Rails that aims to revolutionize the way customer support is managed. With a modern, open-source foundation, Helpy empowers businesses to streamline their support processes through seamless integration with their applications. Whether it’s managing support tickets or providing a comprehensive help center, Helpy's design focuses on user experience and functionality, ensuring that customer inquiries are handled efficiently.

As an open-core project, Helpy allows businesses to harness its core features without any licensing fees, promoting both flexibility and customization. The platform’s collaborative features encourage community involvement, providing organizations with the tools they need to enhance their customer support efforts while maintaining control over their help center's appearance and functionality.

Features

• Multichannel Ticketing: Helpy integrates with popular email services such as Sendgrid and Mailgun, allowing centralized management of support requests from various channels.

• Knowledgebase: The SEO-optimized, full-text searchable knowledge base helps users find answers independently, reducing the volume of incoming requests.

• Mobile-Friendly: Helpy is designed for responsiveness, making it accessible on all devices, ensuring that support is available anywhere and at any time.

• Community Support Forums: Allowing customers and support agents to interact publicly, these forums enable collaboration and quick resolutions to common issues.

• Embed Widget: This lightweight JavaScript widget allows users to reach out for support without leaving your website, enhancing user experience.

• Multi-lingual Support: With built-in translations for 19 languages and easy custom translation options, Helpy caters to a diverse customer base.

• Customizable Themes: Businesses can customize the platform's look and feel without altering its core functionalities, providing brand consistency.

• GDPR Compliance: Helpy ensures compliance with GDPR regulations, allowing users to manage their data and privacy preferences effectively.