DotnetDesk

Overview:

DotnetDesk is a web app built on ASP.NET Core 2 MVC, EF (Entity Framework), Web API, Bootstrap, jQuery, datatables, adminlte template, and more. It serves as a helpdesk or ticket support portal. The app includes features such as ticket management, email handling, custom error handling, file uploads, and various business processes.

Features:

• Technology: Built on ASP.NET Core 2 MVC, EF (Entity Framework) Core Code First, and jQuery with AJAX.
• Ticket Management: Includes features for creating, managing, and tracking tickets, comments, attachments, tasks, feeds, and a knowledge base.
• Email Handling: Supports email handling using SendGrid and SMTP.
• Custom Error Handling: Provides custom 404 and 500 error handling.
• File Upload: Includes functionality for file uploads using the blueimp jQuery file upload plugin.
• Business Processes: Supports various business processes such as ticket priority, status, category, and channel, as well as product category and support personnel roles.

Summary:

DotnetDesk is a powerful web app built on ASP.NET Core 2 MVC, EF, Web API, and various other technologies. It provides a comprehensive helpdesk and ticket support solution with features such as ticket management, email handling, custom error handling, file uploads, and extensive business process support. With its user-friendly interface and robust functionality, DotnetDesk is an excellent choice for organizations looking for an efficient helpdesk solution.